Terms and Conditions

Booking Terms and Conditions

Krosh Pty Ltd trading as Luxury Golf & Scenic Tours Tasmania

These terms apply to tours, golf packages and transfers booked with Luxury Golf & Scenic Tours Tasmania. “We”, “us” and “our” mean Krosh Pty Ltd trading as Luxury Golf & Scenic Tours Tasmania.

Your written booking confirmation identifies the services, price, inclusions and any booking-specific conditions. We will provide these terms and relevant supplier conditions before you commit to the booking. An expressly agreed written variation applies to the matter it covers, subject to rights that cannot legally be excluded.

If you arrange a booking for other travellers, please ensure they receive the relevant booking information and these terms.

1. Enquiries and booking confirmation

An enquiry is not a confirmed booking. Bookings remain provisional until we have checked availability and issued written confirmation. We aim to confirm availability within 48 hours and will advise you if supplier checks require more time.

Payment of a deposit alone does not confirm accommodation, golf, attractions or other supplier arrangements. Please wait for our written confirmation before making non-refundable flight or other travel arrangements.

If we cannot confirm the requested booking and you do not accept an alternative, we will refund the amounts paid to us for that unconfirmed booking.

2. Deposits and final payments

Unless different payment terms are expressly agreed in writing, direct customer bookings use the following schedule:

Bookings made within the applicable final-payment period require full payment at the time of booking, subject to our availability and written-confirmation process.

These payments are credited towards the booking price. The amount paid upfront does not, by itself, determine the cancellation charge.

Approved travel agents, tour operators and trade partners may have separate written payment arrangements. The applicable agreement, quotation or booking confirmation will identify these arrangements.

Please contact us promptly if you cannot meet a payment deadline. We will contact you about an overdue balance before taking action on the booking; any cancellation remains subject to the agreed cancellation terms and applicable law.

3. Prices and package inclusions

Prices are in Australian dollars and include GST unless clearly stated otherwise. The quotation or booking confirmation identifies the applicable group size, inclusions and any agreed additional charges.

Meals, accommodation, tastings, green fees, attractions, transfers and other services are included only where specified for your selected tour or package.

Prices and availability may change before written confirmation. Once confirmed, we will not increase the agreed price simply because our own costs have risen. Customer-requested changes or additional services will be quoted for your agreement before proceeding.

4. Payment methods and charges

The available payment methods are shown on your invoice or booking platform. Any permitted additional charge will be disclosed before you commit to paying it.

We will comply with applicable payment laws and card-network rules, including any prohibition on card surcharges. Any refund of payment-related charges will be handled in accordance with your legal rights and the circumstances of the booking.

5. Cancellations requested by you

Please notify us in writing as soon as you wish to cancel. For an urgent cancellation, contact us by phone as well.

Notice is measured in calendar days using Tasmanian local dates, from the date we receive your written notice to the scheduled start date. For a transfer booking, this is the date of the first transfer being cancelled. Once the booked service has started, Section 5.4 applies to voluntary early departures or unused services.

The cancellation and deposit-retention rules below apply to cancellations you choose to make and are subject to Section 5.5. They do not remove any refund or remedy required by Australian Consumer Law or other applicable law.

5.1 Multi-day tours and golf packages

Where you cancel the entire multi-day tour or golf package before it begins, the schedule below applies, subject to your legal rights. The percentage charges are calculated on the total booking price, not just the deposit paid, and include supplier cancellation charges. A percentage charge may increase only to cover a documented shortfall under the cancellation-cost provision below.

Early cancellation fee: Where you choose to cancel more than 60 days before the tour starts, reasonable planning, booking and cancellation administration actually completed for your confirmed booking is charged at $75 per hour, capped at $375 per booking. The cap applies to administration only. Reasonable, unavoidable and unrecoverable supplier charges incurred for your booking under conditions disclosed before you booked may also be deducted. We will account for costs saved, refunds, credits and other recoveries, and will not charge twice for the same cost. The total cancellation charge will not exceed the cancelled booking price. Any balance remaining after lawful deductions will be refunded.

Cancellation costs exceeding the percentage charge

The cancellation percentages above include our administration costs and supplier cancellation charges. If our reasonable, documented and unavoidable costs relating to your cancelled booking exceed the applicable percentage charge, we may charge only the difference. These costs are limited to reasonable booking and cancellation administration actually performed and non-refundable supplier charges incurred for your booking under conditions disclosed before you booked.

We will take reasonable steps to reduce these costs and deduct savings, refunds, credits and amounts recovered from reselling the cancelled services. We will not charge twice for the same cost. The total cancellation charge will not exceed the cancelled booking price.

We will provide written confirmation of the total cancellation charge, any additional charge under these terms, payments received and the refund or balance payable. We will provide any further billing information required by law. This clause does not limit your rights under Australian Consumer Law.

Payments already received will be credited against the applicable cancellation charge. Any remaining refundable amount will be returned to you. If the lawful cancellation charge exceeds payments received, we will provide a statement explaining the balance due.

5.2 Single-day tours

A deposit of 20% secures your confirmed booking. The remaining balance is due seven days before the tour.

The deposit is non-refundable for a cancellation you choose to make, subject to Section 5.5 and your statutory rights. If you cancel more than seven days ahead after paying more than the deposit, the balance above the lawful cancellation charge will be refunded. Within seven days, the full booking amount remains payable and payments received are credited against that amount.

You may request a date change instead of cancellation, including within seven days of the tour, subject to availability and Section 7.

5.3 Private transfers

A deposit of 50% secures your confirmed booking. The remaining balance is due seven days before the first transfer.

The deposit is non-refundable for a cancellation you choose to make, subject to Section 5.5 and your statutory rights. If you cancel more than seven days ahead after paying more than the deposit, the balance above the lawful cancellation charge will be refunded. Within seven days, neither the deposit nor the remaining 50% is refundable, and the full cancelled booking amount remains payable.

The alternative to cancellation is to move the booking to another available date by agreement under Section 7. This option does not replace any refund required by law.

5.4 No-shows and voluntary early departures

If you do not attend a booked service, voluntarily leave early, or choose not to use services after your tour or transfer has commenced, no refund is provided for the missed or unused services, subject to Section 5.5 and your statutory rights. This does not apply where a refund or other remedy is required because of a service failure or another legal entitlement.

5.5 Consumer rights and reasonable charges

This section does not limit any refund or other remedy required by law.

We will take reasonable steps to reduce losses arising from a cancellation, allow for costs saved and amounts recovered, and avoid charging twice for the same loss. All scheduled charges, deposit-retention and no-refund provisions remain subject to applicable law and will be reduced or refunded where that law requires it.

6. Changes to passenger numbers

Tell us promptly if your passenger numbers change.

6.1 Single-day tours

If you notify us of a change in guest numbers more than seven days before your tour starts, we do not charge a change or cancellation fee for that guest-number change. We will adjust the booking price for the revised number of guests at the applicable per-person tour rate and confirm any refund or revised balance. This applies where the tour still goes ahead; cancelling the whole booking is covered by Section 5.2.

If you reduce the number of guests seven days or less before your tour starts, the full original booking amount remains payable. This applies even if the group is reduced by only one person.

No refund or price reduction is provided for guests removed within this period. If payment is still outstanding, you must pay the full original booking amount; reducing passenger numbers does not reduce the balance due.

Additional guests may be added at the normal per-person rate for the booked tour, subject to availability and vehicle and venue capacity. We will confirm the increased group size and any additional payment required.

This provision applies to customer-requested passenger reductions and does not limit any refund or remedy required by Australian Consumer Law. Full-tour cancellations are addressed separately in Section 5.

6.2 Other tours, packages and transfers

For a booking priced for an entire vehicle or group, fewer passengers will not necessarily reduce the agreed price, because the vehicle and service may still be required.

For bookings priced per person, any reduction will be assessed against the agreed pricing basis and costs we can reasonably recover or avoid. Accommodation, activities, vehicle requirements and minimum group numbers may affect the revised price.

We will explain any revised amount. Unavoidable cancellation costs are assessed under Section 5, without charging twice for the same service or loss.

7. Date changes, other amendments and credits

Contact us as early as possible if you wish to change dates, routes, accommodation or other arrangements.

Single-day tours and multi-day tours/golf packages may be moved to another available date by agreement. We do not charge our own amendment or administration fee for an agreed date change. Reasonable supplier charges or supplier price differences caused by the change will be passed on, and we will explain them before you agree to proceed.

Private transfers may also be moved to another available date by agreement. We will confirm the revised arrangements and any applicable supplier charges before the change is made.

An agreed date change continues the booking, with payments already made credited towards the revised booking. We do not apply our cancellation schedule solely because we agree to reschedule it. Changes remain subject to availability and relevant supplier conditions. If you choose to cancel instead, Section 5 applies, subject to your legal rights.

Changes to the services or inclusions, rather than the date alone, will be quoted for your agreement before proceeding.

Any agreed credit will be confirmed in writing, including its value, expiry and conditions of use. A credit will not replace a refund you are legally entitled to without your agreement.

8. Changes or cancellations by us

We may need to adjust the order of activities or substitute an equivalent or higher-standard service because of supplier availability, safety or operational circumstances. We will advise you of relevant changes as promptly as practicable.

If a proposed change materially affects the nature or value of your booking, we will explain the alternatives and your applicable cancellation or refund options. A change to your travel dates will require your agreement.

If we cancel your entire booking, we will refund all money paid to us for that booking unless you choose an agreed alternative. Where only part of a booking cannot be provided, we will address that part and any effect on the remainder in accordance with your legal rights.

Nothing in this section excludes compensation or other remedies available under applicable law.

9. Third-party suppliers

Some services are provided by independent hotels, golf courses, restaurants, attractions or transport operators. We will identify relevant supplier arrangements and provide any material supplier conditions before booking.

Supplier conditions apply only to the extent they are properly included in your booking and lawful. They do not remove our responsibilities for services we provide or any rights you have against us under Australian Consumer Law.

10. Travel details, luggage and individual needs

Please provide accurate passenger numbers, flight details, pickup locations and contact information, and tell us about changes promptly.

Advise us before booking of golf bags, large or additional luggage, mobility requirements, child-restraint needs, dietary requirements or other assistance needed. We will confirm what can be accommodated for the selected vehicle and itinerary.

Luggage capacity and any required trailer arrangements will be confirmed for your booking. Do not assume that an unspecified vehicle can accommodate additional passengers or equipment.

11. Delays and missed pickups

Contact us as soon as you become aware of a flight delay, missed connection or other disruption. We will discuss the practical options available.

Any additional waiting time, changed routing or replacement service will be assessed against the agreed booking arrangements. Where additional charges are proposed, we will explain them and seek your agreement before arranging the additional service wherever practicable.

A disruption does not automatically remove your consumer rights or determine your refund entitlement.

12. Safety and conduct

Travellers must follow reasonable safety instructions, use the required seatbelts and child restraints, and treat staff, other travellers and property respectfully.

Alcohol must not be consumed in our vehicles. We may refuse or discontinue a service where behaviour creates a serious safety risk. Any refund or reasonable cost deduction will depend on the circumstances and applicable law, rather than automatic forfeiture of all payments.

13. Travel insurance

We recommend suitable travel insurance, particularly for multi-day tours and golf packages. Consider cover for cancellation, disruption, medical expenses and luggage, and check the policy’s limits and exclusions.

Travel insurance does not replace your rights against us or our obligations under these terms and the law.

14. Consumer rights and responsibility

Our services come with rights and guarantees under Australian Consumer Law. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified.

We remain responsible for our own acts and omissions and for meeting our applicable obligations. These terms do not impose a blanket exclusion of responsibility for loss, injury, delay or service failure.

Please contact us promptly if a problem arises so we have an opportunity to assist. This request does not remove any legal right or impose an artificial deadline for making a claim.

15. Events beyond our control

Severe weather, road closures, natural disasters and other events may affect delivery of a service. We will notify you where practicable and discuss safe alternatives, rescheduling or refunds.

The outcome will depend on the circumstances, the affected services and applicable law. This section does not create an automatic “no refund” rule.

16. Contact and updates

For booking questions, changes or concerns, contact Luxury Golf & Scenic Tours Tasmania on 0499 057 642 or through our contact page. Use the written contact details in your booking confirmation for written notices.

We may update these terms for future bookings. A later website update does not automatically replace the terms agreed for an existing booking.